Q Please organize this mixed-up bad news message by rearranging its parts according to the five steps of the indirect strategy and the format of a full block letter. _____ Sincerely, _____ We appreciate your business, and we will keep your toaster until we hear from you regarding our offer on discounting the repair cost, or, after 20 days, we will send it back by express mail. If you have questions, please call me at (876) 524-2711. _____ Mr. Fred Blassie 18 Pheasant Ridge Road New Castle, WY 98446 _____ Upon arrival your Toastmatic toaster (model #3334432) was inspected by our Repair Department. The heating coils were bent away from the toast slot, which suggests an object larger than this model’s capacity was forced inside. This caused two of the coils to break, thus cutting off the toaster’s internal circuitry and its ability to generate heat. As stated in the toaster’s instruction manual and on the warranty, “Any misuse of this product negates the manufacturer’s warranty and liability.” _____ Thank you for your letter of November 3. Imperial Inc. appreciates all of the feedback we receive from customers. _____ Imperial toasters are consistently rated the best toasters on the market by Consumer magazine, and with proper care and maintenance, will serve owners for an average of 23 years. We have concluded that Imperial Inc. cannot repair your toaster free of charge, as you requested in your letter. However, Mr. Blassie, we would like to keep you as a valued customer. We will fix your toaster and discount you 20 percent off the repair costs. ____ Dear Mr. Blassie: ____ Imperial Inc. 1717 Jones Court Middletown, OH 54998 ____ November 5, 2019 ____ Jim Flagg Customer Service Director Correct! The 1st part of this letter should be... The 2nd part of this letter should be... The 3rd part of this letter should be... The 4th part of this letter should be... The 5th part of this letter should be... The 6th part of this letter should be... The 7th part of this letter should be... The 8th part of this letter should be... The 9th part of this letter should be... The 10th part of this letter should be...